Maintenance & Support copy
Maintenance &
Support
Our support services ensure your automations stay resilient, compliant, and productive in the long run
Prevent Failures & Enable Continuity
Keep your automations running smoothly - ALWAYS!!
Every minute of bot downtime disrupts productivity, creates backlogs, and diverts your team’s energy from high-value work. Our dedicated support ensures your automations remain healthy, secure, and adaptable.
With us, your team stays focused on driving innovation and growth, while we take care of the firefighting behind the scenes.
Seamless Maintenance & Support Plan
Maintenance Helps You Scale Confidently
Automation is not a one-time setup – it requires consistent care to perform at its best. Our ongoing maintenance plan ensures bots remain stable, secure, and aligned with your business needs.
Active Intelligent Monitoring
Continuous tracking of bot health and performance to detect issues before they cause disruptions.
Bug Fixes &
Issue Resolution
Swift identification and correction of errors to restore smooth operation with minimal downtime.
System &
Platform Upgrades
Ensuring bots stay compatible with ERP, CRM, and other applications as systems evolve.
Change &
Expansion Management
Adapting bots quickly when business rules, processes, or compliance requirements change.
Continuous Improvement
Regular tuning and enhancements to make automations faster, more reliable, and cost-efficient.
User Support &
Training
Assisting teams with troubleshooting, knowledge sharing, and upskilling to maximize adoption.
Client Voice & Real-World Context
Case Study: Ensuring Business Continuity for a US-based Retirement Benefits Company
Problem Statement
The client in the US had invested in automating 3 critical processes through a local developer. Initially, the bots worked as intended, but soon after, the development team became untraceable.
Within a week, all 3 bots stopped functioning, forcing the client’s staff to revert to manual processing. This not only disrupted daily operations but also put the company’s significant investment in automation at risk of being completely wasted.
Solution
Yesautomate was brought in at this crucial juncture. Our team quickly assessed the broken automation, identified the technical gaps, and restored all three bots within two weeks. The processes were stabilized and re-deployed, bringing automation back into production without further disruption.
What could have been a total loss of time, money, and trust in automation turned into a quick turnaround that safeguarded the client’s investment and reinstated confidence in automated operations.
To be successful in the long run, you need to ensure bot resiliency in your automated processes – but these tasks can be tedious.
Our annual RPA maintenance and support plan aims to take care of that for you.
We carry out both corrective and preventive maintenance activities that help you ensure business continuity.
If you encounter any problems with your bots, our experts will be there to rectify the issues promptly.
With our RPA support, you can free up your most valuable resource – your in-house RPA developers – to focus on automating new processes rather than supporting production bots.
Percentage of businesses impacted by broken bots
58% impacted customer service
51% lower employee productivity
48% impacted costs/revenue
44% increased employee error rate
Our RPA Support and Maintenance Plan
Preventive maintenance
Preventive maintenance and corrective maintenance, including rectification of bot defects
Continuous Improvements
Continuous improvements and enhancements to production bots
RPA software upgrade
Updates
Updates due to changes in applications/systems, data formats, and/or business processes
Cataloguing reusable components
For quicker and more efficient automation work in the future
License Management
Maintaining a knowledge repository
That allows for quick and systematic access to automation-related information