Maintenance &
Support
Our support services ensure your automations stay resilient, compliant, and productive in the long run
Prevent Failures & Enable Continuity
Keep your automations running smoothly - ALWAYS!!
Every minute of bot downtime disrupts productivity, creates backlogs, and diverts your team’s energy from high-value work. Our dedicated support ensures your automations remain healthy, secure, and adaptable.
With us, your team stays focused on driving innovation and growth, while we take care of the firefighting behind the scenes.
Seamless Maintenance & Support Plan
Maintenance Helps You Scale Confidently
Automation is not a one-time setup – it requires consistent care to perform at its best. Our ongoing maintenance plan ensures bots remain stable, secure, and aligned with your business needs.
Active Intelligent Monitoring
Continuous tracking of bot health and performance to detect issues before they cause disruptions.
Bug Fixes &
Issue Resolution
Swift identification and correction of errors to restore smooth operation with minimal downtime.
System &
Platform Upgrades
Ensuring bots stay compatible with ERP, CRM, and other applications as systems evolve.
Change &
Expansion Management
Adapting bots quickly when business rules, processes, or compliance requirements change.
Continuous Improvement
Regular tuning and enhancements to make automations faster, more reliable, and cost-efficient.
User Support &
Training
Assisting teams with troubleshooting, knowledge sharing, and upskilling to maximize adoption.
Client Voice & Real-World Context
Case Study: Ensuring Business Continuity for a US-based Retirement Benefits Company
Problem Statement
The client in the US had invested in automating 3 critical processes through a local developer. Initially, the bots worked as intended, but soon after, the development team became untraceable.
Within a week, all 3 bots stopped functioning, forcing the client’s staff to revert to manual processing. This not only disrupted daily operations but also put the company’s significant investment in automation at risk of being completely wasted.
Solution
Yesautomate was brought in at this crucial juncture. Our team quickly assessed the broken automation, identified the technical gaps, and restored all three bots within two weeks. The processes were stabilized and re-deployed, bringing automation back into production without further disruption.
What could have been a total loss of time, money, and trust in automation turned into a quick turnaround that safeguarded the client’s investment and reinstated confidence in automated operations.
