Robotic Process
Automation

Automation benefits your business beyond an increase in operational efficiency. Besides other benefits such as increased revenue and enhanced customer experience, more than nine in ten organizations also believe that automation kickstarted their digital transformation

What is Robotic Process Automation (RPA)?

Robotic Process Automation (RPA) is a technology that automates business processes by emulating a person performing manual, repetitive tasks, and making decisions based on pre-defined rules.

RPA bots-essentially lines of software codes-effectively manage, execute, and monitor any repetitive processes that do not require human judgment, allowing employees to focus on the more sophisticated, higher-value tasks.

How fast are RPA bots?

Watch how quickly RPA bots work – they work much faster than humans. Now, imagine them working at this speed 24/7 without any downtime – no sleep, no breaks, and no leave. They’ll easily produce a 12x gain in productivity.

RPA is non-invasive and can work with any existing software

RPA automates tasks through the user interface, accessing the applications in the same way a human would.

You will not need to make any changes to applications and programs you are already using. unlike traditional automation before RPA came along.

AI enhances RPA to enable Intelligent Automation

The latest developments in Artificial Intelligence (AI) take RPA beyond strictly rule-based tasks.

By incorporating AI, RPA bots can now also automate more cognitive, decision-based tasks-we call this Intelligent Automation.

Check out this real-world success story involving Machine Learning and RPA.

Benefits of RPA for your business

There are many business benefits of RPA, but here are a few highlights:

Increased productivity

Robots work 24/7 and can perform repetitive tasks much faster, without errors

Reduced compliance costs and risks

Robots repeat tasks perfectly, hence reducing human errors

Better employee engagement

RPA frees up human workers from tedious, unpleasant work, leaving them more capacity for creative, interactive work

Better customer service

Increased productivity and more engaged employees result in better customer experience

Revenue growth

Freed up capacity allows for exploring new areas of growth and new revenue streams

Increased resilience

Reduced reliance n human workers safeguards your business continuity in times of crises, such as the Covid-19 pandemic

What can RPA bots do?

RPA is useful for any labour – intensive tasks that involve repeated entry or transfer of large amounts of data, interfacing between several applications, or supplying the same information to multiple systems.

As a result, RPA is very useful for automating mundane tasks and for bridging poorly integrated IT systems.

Software bots can:

Log in to any application

Read and write to databases

Move files and folders

Scrape data from the web

Connect to system APIs

Extract information from documents

Open emails and attachments

Make calculations

Benefit from RPA - for free

Our team has built some free bots to help with common daily tasks that are tedious and repetitive – and are much better automated.

You can enjoy these services for free, so go ahead and sign up!

Browse Free Bots

What processes are suitable for RPA?

Choosing the right processes to automate is one of the most important decisions you can make to ensure a high ROI on your automation efforts. Processes that are best suited for RPA share this common set of characteristics: 

1. Rule-based

Can the process be described using a flowchart? More specifically, are there any human judgement and discretion required when performing this task?

2. High transaction volumes

Are you spending at least x minutes per day performing this task? In general, the larger the time savings, the better the Return on Investment (ROI).

3. Low exceptions

What are the edge scenarios that need to be handled by the bot? Ideally, the less exception or error handling required the better it is.

4. Stable and well-defined processes

Is there an up-to-date Standard Operating Procedure (SOP)? Are there any significant changes in SOP within the past one year or expected in the next one year?

5. Low system change

Are there any planned system enhancements, upgrades or replacements for the applications required for the process within the next one year?

6. Structured data and readable electronic inputs

Is the input and output data in a fixed, digital format? Are these data readily available for training and testing purposes?

Not sure if your process is suitable for RPA?

Do you have a process or task in mind, you’re not sure if they can be automated? Use our RPA Process Assessment Tool to find out your process suitability and readiness score!

Start Your Process Assessment Now

RPA use cases in the industry

RPA and Intelligent Automation are widely used in the following functions across various industries:

Finance & Accounting

Example use cases:

  • distributing and processing invoices
  • reconciling bank statements
  • financial planning and forecasting
  • tax reporting

Human Resources

Example use cases:

  • payroll processing
  • expenses claims processing
  • employee onboarding and offboarding
  • benefits administration

IT Services

Example use cases:

  • routine maintenance and monitoring
  • password resets
  • automatic backup and restoration
  • integrating disparate systems

Supply Chain

Example use cases:

  • sending RFQs
  • supplier onboarding
  • contract management
  • supplier relationship management and performance tracking

Operations

Example use cases:

  • consolidate bills of materials
  • reorder spare parts automatically
  • automate back-office functions
  • Order Processing

Customer Service

Example use cases:

  • classifying and directing customer queries
  • retrieving customer information
  • customer data updates
  • customer service metrics reporting

Explore 100+ RPA use cases

Head over to our RPA Use Case Database to find out how you can use RPA to improve processes in your job functions.

Find Your RPA Use Cases

The Best RPA Tools in the Market

To ensure that you have a smooth journey with RPA, it’s important that you work with the market-leading RPA tools that are technologically mature and well tested across different industries.

At CFB Bots, we have strong partnerships with these market leaders – UiPath. Automation Anywhere and Microsoft – and we are well equipped to deliver high-performing RPA solutions for you, no matter which tool you choose.

More information on RPA

RPA Implementation Resources

RPA Quick Start Guide

RPA Process Selection White Paper

Personalized Automation ROI Report

RPA Maintenance & Support

RPA for SMEs

11 Myths about Robotic Process Automation

UiPath Cheat Sheet

25 Rules You Should Never Break When Creating an RPA Bot

RPA FAQs

RPA Use Cases by Industry

RPA in Manufacturing

6 Real-World RPA Success Stories in Manufacturing

RPA in Shipping

RPA Use Cases by Business Function

RPA in Finance

RPA in Human Resources (HR)

RPA in Supply Chain

Let’s Automate the processes that drive your business forward and fuel growth

From streamlining repetitive tasks to implementing intelligent workflows, our solutions, with the right blend of Robotics and AI, are designed to tackle the processes that impact your business the most. Whatever your automation goals, we’re here to make them a reality.

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